BetXchange is one of Mzansi’s longest-standing bookmakers, offering easy accessibility to South Africans through both physical locations and online platforms. The bookmaker is licensed and regulated by the Western Cape Gambling and Racing Board to operate within South Africa. 

BetXchange offers a comprehensive sportsbook comprising all South Africans’ favourite sports codes, as well as a vast array of casino games, including slots and table games. Their online platforms and mobile apps are designed for accessibility and responsiveness, making it easy to place bets and track games.

The main purpose of this guide is to assist both new and existing players at BetXchange. If you are new to betting or are thinking of using BetXchange, this guide will help you complete your registration with BetXchange. For experienced players, this guide will help you log in quickly and securely, and provide tips for common issues that may arise when using an online betting site.

How to Register a New BetXchange Account

Registering a new account with BetXchange is straightforward and can be completed in just five minutes. Please note that players must be 18 years or older to register on BetXchange. Only players with a valid ID number or residents with a valid passport who are South African residents will be allowed to register. BetXchange allows players to register using the following platforms:

• Desktop
• Mobile Browser
• BetXchange App 

Players can follow these easy steps to complete their registration on BetXchange on any of the three platforms:

• Visit the BetXchange site: Enter the BetXchange URL: https://betxchange.com/ to access the site from your desktop or mobile. Alternatively, you can download the BetXchange app from the website. Please note that BetXchange only offers an Android app at this time.
• Click the Sign Up Button: Scroll over to the top right of the homepage and click on the blue and white “JOIN” button to sign up to BetXchange.

• Enter your personal details: Enter your name, surname, phone number and email address. Select whether you have a valid ID or passport number.

• Create your password: Enter a password that is easy to remember and recall.
• Enter any promo codes: Enter the promo code of any welcome bonuses that are currently advertised, if you would like to claim the bonus.
• Create your account: Tick the box that confirms that you have read and agree to the terms and conditions. Click the “Create an Account” button to complete your BetXchange registration.

How to Login to your BetXchange Account

BetXchange offers multiple platforms for betting, and accessing your account is easy and straightforward. They offer the following platforms for players to log into their account:

• Desktop
• Mobile Browser
• BetXchange App

For players who prefer to bet at actual locations with bet slips and the thrill of other players celebrating their winnings, you can rest assured knowing that BetXchange still offers branches throughout South Africa. However, if you prefer to use the online platforms, you can follow these easy steps to login to BetXchange on all three platforms:

• Visit the BetXchange site: Enter the BetXchange URL: https://betxchange.com/ to access the site from your desktop or mobile. Alternatively, you can open the BetXchange app to login to your betting account.
• Click the Login Button: Scroll over to the top right of the homepage and click on the “LOGIN” banner.

• Enter your login credentials: Enter either your phone number or email address, AND the password you created when you completed your BetXchange registration.
• Login to your BetXchange account: Click on the black and blue “LOG IN” button to enter your BetXchange account.

Once you are logged in, you will be able to manage your account and personal details, place bets or view the available promotions.

BetXchange Account FICA Verification 

Players must complete their FICA verification, as they will not be able to withdraw any winnings from their BetXchange account until they have been FICA-approved. FICA is a legislative framework implemented by the South African government, and it is compulsory at every South African betting site. 

Players will need to submit a clear copy of their ID or passport, along with proof of residence (such as a utility bill or bank statement) that is no older than three months. These documents must be sent to [email protected] or via fax to 086 415 5634. FICA verification is a simple process, and if any issues arise, a few possible reasons could be:

• Uploading a blurry or unreadable document – Ensure that you scan your documents correctly or take your photos in good lighting, so that the document is clear and easy to read.
• Outdated passport – Ensure that your personal documents are up to date and that the details match your account information.
• Older than three months, proof of residence – Submit a recent utility bill, bank account statement or official document within the last three months.
• Using documents that are not in the player’s name – Ensure that your ID or passport and utility bills are in your name and not in your friend’s or family’s name.

BetXchange Welcome Bonus

Sign Up Bonus

Players are treated to a BetXchange sign-up bonus of 100 free spins on selected Evolution games when they register a new BetXchange account and deposit a minimum of R100. The bonus spins are issued 24 hours after sign-up and will expire seven days after the date of sign-up. If you are interested in a more in-depth analysis of the available promotions BetXchange offers, please read all about it in our BetXchange Review.

Reload Bonus

BetXchange offers players a lifeline with a reload bonus of up to R20 000 if they lose their first deposit. This bonus must be requested by emailing BetXchange at [email protected]. In order to fulfil the requirements for this promotion, follow these steps:

• Open an account with BetXchange and make a minimum deposit of at least R10. 
• Place a bet using the entire deposit as the stake.
• If the bet loses, you will be eligible to be awarded a bonus equivalent to 100% of the deposit made by you upon opening your account.
• The maximum bonus that can be claimed is capped at R20 000.

Please note that this bonus is only applicable to your first deposit into your newly opened account. Furthermore, you will only receive one reload bonus (sports reload bonus or casino reload bonus) that can be used on either sports or casino games. In order to withdraw any winnings from the reload bonus, the following needs to be done:

• Sports Reload Bonus: You will need to wager the reload bonus 1x on any sport fixed odds contingencies. Please note that the stakes will not be returned on the bets.
• Casino Reload Bonus: You will need to wager the reload bonus 55x on any casino-related bets.

BetXchange Login Issues and Solutions

Invalid Credentials

Invalid Credentials usually occur when players enter their login details (phone number, email, or password) incorrectly and can be fixed by double-checking their login details to ensure they are using the correct account. BetXchanges offers a helpful “eye” icon to reveal your password while typing, allowing you to ensure it is correct.

Forgotten Credentials

We understand how busy life can get and how frustrating it can be to forget your password. However, it is quite simple to recover your account. If you have forgotten your password, simply go to the BetXchange Login page and click on the “Recover it” button next to the “Forgot password?” banner. You will be asked to enter either the mobile number or email address you used when registering your account, and BetXchange will send you a link or code to reset your password securely. Follow the instructions, and you will be able to create a new password and safely access your betting account.

Locked or Suspended Account

Your BetXchange account can be locked or suspended for various reasons, which include:

• Multiple failed login attempts: Double-check that your login credentials are accurate and up-to-date. If not, click the “Recover It” banner to change your password.
• Violation of platform rules: Contact customer support for clarification and to resolve the issue if the suspension was based on a rule violation. It is best to read the terms and conditions before opening an account to ensure you comply with all applicable rules.

If any of your problems persist, you can contact the BetXchange customer support team on any of the following channels:

• Email: [email protected] (24/7)
• Telephone: 011 712 4716 (24/7)
• Live Chat: Available from 8:00 a.m. to 6:00 p.m.

BetXchange FAQs

Q: Is BetXchange legit?

A: Yes, BetXchange is licensed and regulated by the Western Cape Gambling and Racing Board in South Africa.

Q: Does BetXchange have a welcome bonus?

A: Yes, BetXchange offers players a welcome bonus of 100 free spins when they deposit R100.

Q: How to claim a bonus on BetXchange?

A: Most bonuses are activated on request by emailing BetXchange at [email protected]

Q: How to use the BetXchange bonus?

A: To qualify for the reload bonus, you will need to deposit at least R10 and lose your first deposit at BetXchange and request the 100% reload bonus via email.

Q: How to use the bonus balance on BetXchange?

A: Your bonus balance will be used automatically, once your real money balance has been depleted.

Q: How to withdraw money from BetXchange?

A: Withdrawals can be made from the “My Account” section. Select your preferred withdrawal method and select the amount you would like to withdraw.

Q: How to delete BetXchange account?

A: To delete your BetXchange account, you can request deletion of your account by phoning or emailing BetXchange using the details provided above.