Our guide provides an overview of starting your Jackpot City journey, including the sign-up process, welcome bonus and common issues you may face.
What is Jackpot City
Since their inception in the late 1990s, Jackpot City has grown to be one of the largest and most well-known online casinos in the world. Their popularity has led to the opening of sites across over thirty jurisdictions, and they have recently entered Mzansi’s online casino scene in 2023.
Licensed and regulated by the Mpumalanga Economic Regulator, Jackpot City Casino ensures that their South African players can enjoy their games with ease of mind. Jackpot City offers a wide range of general casino games, including slots and table games with live dealers, such as poker and blackjack. They also offer popular crash games, such as Aviator, Skyward JPC, and Taxi Strike ZA.
This Jackpot City login and registration guide was created to provide players with a rundown of starting their Jackpot City Casino journey. If you are new to betting or are thinking of using Jackpot City, this guide will assist you through Jackpot City’s login and registration process and the welcome bonus on offer for new players. If you are a loyal member of Jackpot City, this guide will help you log in quickly and securely, and provide tips for common issues that may arise when using an online betting site like Jackpot City.
How to Register with Jackpot City
Jackpot City has leveraged its nearly thirty years of experience to offer online slots and tables, as well as create exciting bonuses and promotions available to registered Jackpot City players. Signing up at Jackpot City is a straightforward and easy process that takes only a couple of minutes.
Please note that players must be 18 years or older to register on Jackpot City. Only players with a valid ID number or residents with a valid South African passport will be allowed to register online with Jackpot City. The following platforms are available to register with Jackpot City:
- Desktop
- Mobile Browser
- Jackpot City App
Players can follow these easy steps to complete their Jackpot City online registration on any of their three platforms:
- Visit the Jackpot City site: Enter the Jackpot City URL: https://www.jackpotcity.co.za to access the site from your desktop or mobile browser. Alternatively, you can download the Jackpot City app from the website and complete the registration process.
- Click the Sign Up Button: Scroll over to the top right of the homepage and click on the blue and white “Sign Up” button to register with Jackpot City.
- Enter your personal details: Please enter your name, surname, phone number, and email address, and create a password that is easy to remember. Select whether you have a valid ID or passport number, and select the source of your funds.
- Enter any promo codes: Enter the promo code of any sign-up offers, if you would like to claim these bonuses.
- Accept the Terms and Conditions: Click the checkbox to confirm that you have read and accept the terms and conditions, and that you are over 18 years old.
- Create your account: Click the “Sign Up” button to complete your Jackpot City registration.
Please note that you will need to complete your FICA approval to verify your account. You will need to submit a copy of your ID or passport and proof of residence (such as a utility bill in your name), which must be dated within the last three months. The documents can be uploaded in the “My Account”, once you log in to your Jackpot City betting account.
How to log in to Jackpot City
Once you have registered with Jackpot City, you will be able to manage your account and personal details, place and track your bets or view the available promotions on offer. Jackpot City offers multiple platforms for betting, and accessing your account is easy and straightforward. They offer the following platforms for players to log into their Jackpot City betting account:
- Desktop
- Mobile Browser
- Jackpot City App
Players can follow these easy steps to log in to Jackpot City on all three platforms:
- Visit the Jackpot City site: Enter the Jackpot City URL: https://www.jackpotcity.co.za to access the site from your desktop or mobile browser. Alternatively, you can open the Jackpot City mobile app to log in to your betting account.
- Click the Login Button: Scroll over to the top right of the homepage and click the black and white “Login” button.
- Enter your login credentials: The phone number and password you created during the registration process are used to log into your Jackpot City betting account.
- Log in to your Jackpot City account: Click the “Log In” button to access your Jackpot City account.
If you forget your Jackpot City login details, you can click the “Forgot Password?” banner to receive a link or code to securely reset your password. Follow the instructions, and you will be able to create a new password and safely access your Jackpot City betting account.
Jackpot City Welcome Bonus
Jackpot City Casino offers one of Mzansi’s biggest Welcome bonuses. New players can receive a 100% deposit match of up to R4,000 on their first deposit. As an added bonus, players will receive a free spin on the Big City Wheel after registration for a chance to win some Jackpot City bonus free spins, provided they deposit R50 or more. The prize from the wheel changes monthly; however, the deposit bonus match stays the same.
Jackpot City Login Issues and Solutions
Invalid Credentials
Invalid Credentials usually occur when you enter login details (phone number, or password) incorrectly and can be fixed by double-checking your login details to ensure you are using the correct account. Additionally, you can save your username and password to your Google account for easy access to your Jackpot City account.
Locked or Suspended Account
Your Jackpot City account can be locked or suspended for various reasons, which include:
- Multiple failed login attempts: Ensure that your login credentials are accurate and up-to-date. If not, click the “Forgot Password?” banner to change your password.
- Violation of Jackpot City rules: Contact customer support for clarification and to resolve the issue if the suspension was based on a rule violation. It is best to read the terms and conditions before opening an account to ensure you comply with all applicable rules.
If any of your problems persist, you can contact the Jackpot City customer support team on any of the following channels:
- Email: [email protected]
- Telephone: 086 182 0100
- Live Chat: 24/7
FAQs
Q: How long does Jackpot City take to payout?
A: There are multiple ways to withdraw money from Jackpot City. They offer instant cash options; however, withdrawals to bank accounts take up to 24 hours to be processed.
Q: How to use bonuses on Jackpot City?
A: Every Jackpot City promotion needs to be “Opted In” to qualify. Once you make a qualifying deposit, the bonus funds will be credited to your account. Bonuses are located in the bonus wallet and are used automatically on selected games. Bonus funds need to be wagered 5x before it can be moved to the real money wallet and withdrawn.
Q: How to withdraw money from Jackpot City?
A: It is quick and easy to withdraw money from your Jackpot City account. After logging in to your account, select “Withdraw” funds from the “My Account” section. Select your bank account and the amount of money you would like to withdraw, and click “Proceed” to complete your withdrawal.
Q: How to delete or deactivate your Jackpot City account?
A: You can email [email protected] to ask them to remove your account from their database.
Q: Which games to play with the Jackpot City bonus?
A: Bonuses can be used on qualifying games, which change monthly at Jackpot City’s discretion.
Q: How to get free spins on Jackpot City?
A: Jackpot City offers promotions that offer free spins, which are changed based on Jackpot City’s sole discretion.
Q: How to contact Jackpot City?
A: You have three options to contact Jackpot City: their live chat is available 24/7, you can email Jackpot City at [email protected] or phone them on 086 182 0100.
Q: How to register with Jackpot City?
A: Click the “Sign Up” button, enter your personal details and click next. Next, enter your date of birth and any applicable promotional codes. Click the “Register” button to complete your registration.
Q: How to refer a friend to Jackpot City?
A: You can request a referral code from Jackpot City at [email protected] and share it with your friends.
Writer/Betting Tipster
I have been in the iGaming industry for a decade and am an avid sports bettor and fan. I have expanded my betting knowledge to create articles on the iGaming industry focusing on online casino content and sports betting analysis for several regions, including South Africa. I cover various sports, including Soccer, Cricket and Horse Racing. All my predictions, tips and insights are thoroughly researched and I aim to help fellow punters in beating the bookies!
