Supabets

Supabets Overview

Supabets is of South African origin but also offers services to other nations. With huge achievements over the years, one can consider them to be topping their game compared to other competitors. They are under the ownership of Portapa Limited. Hence, they can boast of over 50 branches in Africa.

Supabets has worked on its identity and reputation by registering by agreement with EFC regarding its licence. The review in context below lists the quick facts, the pros and cons, and mode of operations. We also look at their customer services, markets and odds and covered promotions.

Supabets at a glance:

Deposit & withdrawal options:

Supabets offer all the stock standard methods of deposit and withdrawal you’d expect from a South African bookie. Visa/Mastercard, EFT, cash send, 1 voucher, bank transfers. Deposits are instant and withdrawals don’t take more than three days. This is all good but it’s pretty standard across all South African Online betting platforms.

Supabets are arguably the best bookmarkers in Africa. This means that no matter the transaction, the time constraint does not bother the customers. This is due to reliability and security. Also, there are few options when addressing deposits and withdrawals on the Supabets platform. These options meet the needs of Nigerian customers and South African punters, provided that they use the right options. Any of the options used are time-dependent but should be suitable for the user. They include;

• iPay
• Visa
• Mastercard
• Skrill
• FNB 
• ABSA 
• Standard Bank 
• Nedbank
• SID
• Stanbic IBTC Bank e.t.c

Since there’s no published time for payouts, you make withdrawals through e-wallets, Bank transfers and credit cards.

Supabets Bonuses and Promotions:

Supabets have one of the most generous welcome bonuses in South Africa. Not only do you receive R50 betting credit upon signing up, but they’ll also match your first deposit with 100% up to R10 000. This allows you to build up a nice head start when you start playing, which is great!

Bonus and promotions are time-dependent with the customers. As a customer over a long period, there’s little or no promotion offered. In other words, it takes time and effort to obtain rewards provided one has acquired a VIP status. In the VIP package, Supabets returns 10% of the losses in the form of free bets. However, some places view promotions by increasing the odds by 10%. This is possible when betting is done within a period.

There are other benefits too for customers to exploit to make a profit. These include accumulator profit boosts, additional deposit matches, weekly cashback on net losses, and more. One can redeem many of these offers. Provided the punter opts in for marketing communications within the account settings, he will receive direct updates concerning bonuses.

Customer service:

Customer service at SupaBets is only in English. Although the number of different forms of sending complaints and information is sure to please both existing and potential customers. If faced with issues during betting or general questions, you can tender them to the website. You can specifically contact the customer support team, who are always readily available 24/7. Below are some of their contact details.

• support@supabets.com
• info@supabets.co.za
• Telephone line (+27-011-215-7000)
• WhatsApp (071-041-5897)

These methods of reaching out to the support teams are all efficient as they handle queries quickly.

Social media platforms are not left out, as customers can also contact the customer service via google class, Facebook or Twitter. Not all communication modes are available 24hours, except via email earlier mentioned. Punters can always choose the means best suited for them.

I’ve found some complaints about their customer service online, but as far as I could tell they seem well equipped, friendly and prompt. Perhaps this is an area that they have struggled with in the past but they seem to have control over it now.

There are self-help videos, FAQs and a section on FICA and a live chat function on the website that should be able to help you with any queries.

Supabets in South Africa:

Based in Johannesburg, Supabets has more of a presence in Southern Africa than many of its competitors. Since launching in 2008 they’ve branched out to service several other countries including Angola, Botswana, Ghana, Kenya, Mauritius, Namibia, DRC, Nigeria, Zambia and Zimbabwe. Supabets is a truly African brand.

Sports on Supabets:

Supabets covers everything, from football to futsal, from snooker to sailing. You’d be hard-pressed to find a major sporting event that is not covered on Supabets. This impressive selection is then bolstered by some great mini-games and their very own lotto. One feature that really stands out, as I’ve yet to see it on any of the other sports betting sites, is the Hot Win tool.

You simply enter the amount you’d like to wager and the amount you’d like to win and Supabets will generate a slip according to those parameters. This is a really cool way for more casual players to find good odds in obscure events.

Quality of odds:

Unfortunately, Supabets are not rated as well as those of some of the main players in the game. This is rather a big issue because regardless of how many sports are covered, how nice a site looks or how good the customer service is, in the end, players are looking to make money. We’d like to see them adjust their odds to be more competitive in the market.

Betting limits:

The minimum bet is R1 and the maximum payout is R10 000 000. Their Lotto does have a grand prize of R15 000 000. One element that is a bit strange is their R5000 cap on winnings in horse races.

Sport betting options on Supabets:

Supabets offers a wide range of sports, leagues, and cups inclusive. Customers are to choose from the listings both live and virtually. They include;

• Football
• Cricket
• Soccer
• Basketball
• Aussie Rules
• Badminton
• Baseball
• Boxing/UFC

Supabets Mobile options:

Supabets do not have their own app, which is something most of the serious bookies in South Africa offer. They do have a mobile site that is less intensive on data, but having an app is kind of expected of South African bookies.

Registering at Supabets:

Registering for an account on Supabets is quick and easy. They simply need your name, phone number, email address and passport/I.D number. Upon registering Supabets will credit your account with R50 to start playing.

Registering at Supabets is not as hectic as some presume. It is quite clear, provided that one follows the instructions listed down;

• Use the browser from any online device, type www.supabets.com.
• When the next screen pops up, you’ll see a pane indicating “Register Now.” It is located at the top right corner of the screen in which you are to click.
• Fill in your details as the requests you do, e.g. Your name, date of birth, phone number etc.
• You’ll be required to choose a username and password known to you to make login much easier in subsequent times.
• Provide a valid email when requested and follow the next instruction.
• Click on save for the registration to be completed.

Other features of Supabets

• Streaming and live betting: At the moment, Supabets do not have streaming capabilities. Still, they do offer live betting on their site for supported sports.

• How to place live bets: As you know about this option, this is the guide to place live bets. First of all, at the top left corner of the sportsbook, there’s a green button on which you’ll click on. The button has the inscription “live now.”

After opening the link, you will receive a prompt to choose from any sports of your choice that’s taking place. You’ll be required to place a bet, enter your stake, so it will also alternate on your betting slip. Then you’re good to go.

• Supabets cashout option: No matter the bets you place, Supabets may provide you with a cash-out option. To check if this is important for your bets, you’ll need to navigate to the ‘my bets’ section once logged in to your account. If there’s a cash-out option on the table, there will be an offer under the cash-out tool.

It’s to you whether to accept it or not. Just know that if your bet is currently in play, certain events may cause the value of the cash out to change. So just watch your bet closely to make the right choice!

Summary:

There’s so much that Supabets does right, the design of their website, cool features like the Hot Win tool and an in-house lotto, their range of coverage, it’s a shame that they are found lacking in some of the most important elements required of an online sports betting platform. If they could improve the quality of their odds, sort out whatever customer service issues they still have and get an app, they’d rank among some of the best platforms for punters in South Africa.

Rating:

Unfortunately for them, quality odds will always be the most important aspect of any bookie. If they can compete with the market norm, they’ll be in with a chance of being one of the top online sports betting sites in South Africa.

Q&A